Terms and Conditions
The camp’s reservation will be confirmed after receiving the deposit of the 15% of the total price, and filling in the enquiry form, that will be sent to you by email. The payment will be made by credit card or bank transfer. This deposit will be deducted from the total camp’s price, and this 85% must be paid before one month from the camp’s beginning. We kindly ask you to send us by email a copy of your bank receipt in order to speed up the payment confirmation and the camp’s reservation.
Please, find the details of our bank account here below:
IBAN: ES07 0049 3019 4522 1410 0920
Banco: Banco Santander, S.A.. Avenida de Novelda, 3. 03205 Elche (Alicante).
All bank charges are responsibility of the participant.
Don’t forget to write the participant’s name when you make your transfer.
In case of participants needing a visa, Iberian Camps will issue the necessary documents once received the amount of deposit.
Participants can cancel their reservation by email before the camp starts.
- If the camp is cancelled before one month from its start, 85% of the total price will be refunded.
- If the camp is cancelled from 7 to 30 days before its start, 50% of the total price will be refunded.
- No refund will be made for those who cancel their camp within the 7 days before its start.
All bank charges arising from the money refund will be covered by the customer.
If the cancelation is due to a visa refusal by the Spanish Embassy or Consulate, Iberian Camps will refund the deposit amount, except for 150€ in terms of administrative charge, and once received the copy of the visa refusal letter.
To shorten your stay at the camp
Once the camp starts, we do not refund any amount in case the participant would like to shorten his stay.
Not to arrive, to arrive late or to leave the camp
Once the camp starts, we do not refund any amount in case the participant doesn’t arrive, arrives late or leaves the camp. Should the participant leave the camp for one or more days, they will not be compensated with extra days at the end of the camp.
The total price of our camp includes the following insurance:
- Civil Liability Insurance
- Accident insurance
All participants must bring:
- If they are Spanish, their NATIONAL HEALTH CARD (please, send us in advance a copy by email)
- If they are coming from any EU-country, their EUROPEAN HEALTH INSURANCE CARD (please, send us in advance a copy by email)
- In case the participant has a private health insurance, it must be also sent to us by email in advance
We advise all our customers to buy a travel insurance for the participant. If you wish, we can do it for you. Its price is 40€ to 95€, depending on its coverage.
In addition to this, we must be informed by email about any type of illness, allergy, food intolerance, special diet or medication that the participant needs. For this purpose, it is mandatory that you send us a medical certificate (signed by the father/mother/legal guardian). With the corresponding information, our camp counsellors can be in charge of giving the medication to the participant.
BEHAVIOUR RULES AND RIGHT OF EXPULSION
In IBERIAN CAMPS we are very concerned that our students feel safe, so that they get the most out of this experience. For this reason, we do not tolerate any kind of aggressive behaviour, bullying or abuse. Should it be the case, IBERIAN CAMPS has the right to expel the responsible participant from the camp.
Likewise, we reserve the right of expulsion for the participant who doesn’t respect our discipline rules repeatedly. In all these cases, we do not refund the amount paid for the camp and are not responsible for providing an alternative accommodation nor transport. These additional charges are to be covered by the student or his/her parents.
CHANGE OF LESSONS AND ACTIVITIES
Our Company may be occasionally forced to make changes in our services and we reserve the right of doing it, always offering a similar alternative. In addition, we reserve the right of joining classes in case the number of students does not reach our minimum.